8e884 Privacy Policy

Definitions and Introduction

8e884 (hereinafter referred to as "we", "us", or "the platform") is an online gaming and betting service provider operating for users in Bangladesh. Protecting your ("user" or "you") privacy is one of our highest priorities.

This privacy policy explains how 8e884 collects your personal information, the purposes for which it is used, how long it is retained, and under what circumstances it may be shared with third parties. This policy applies to our website, mobile application, and all digital services.

Key Definitions

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, phone number, financial details, and so on.
• Processing: Any operation performed on data — including collection, storage, analysis, transfer, or deletion.
• Third Party: Any person, organisation, or entity other than 8e884 and the user.
• Cookie: Small data files stored on your device while browsing a website.

What Information Is Collected

8e884 collects the minimum information necessary to provide its services. We collect the following types of information:

Registration and Account Information

• Full name and date of birth
• Email address and username
• Mobile number (Bangladeshi number)
• Residential address (up to district and division level)
• National ID card or passport details (for age verification)

Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Transaction history — deposit and withdrawal amounts and dates
• Balance and bonus-related information

Technical Information

• IP address and device identifier information
• Browser type and operating system
• Login time, session duration, and gameplay data
• Cookie and local storage data

Communication Information

If you contact our support team via live chat or email, we retain a record of that conversation. This is used to improve service quality and for dispute resolution.

Purpose of Data Use

8e884 uses collected information only for the following legitimate purposes:

1. Service Delivery: Creating, managing, and authenticating accounts; processing deposits and withdrawals; providing gaming and betting features.
2. Identity Verification: Verifying a user's age (21+ confirmation), identity, and ownership of payment methods — to prevent fraud.
3. Security and Fraud Prevention: Detecting unusual transactions or suspicious activity; preventing multiple account registrations.
4. Responsible Gaming: Monitoring a user's gaming behaviour and recommending limits where necessary.
5. Service Improvement: Analysing user experience to improve the platform's functionality and design.
6. Promotional Communications: With your consent, informing you about bonus offers, promotions, and important updates.
7. Legal Obligations: Complying with applicable laws and regulations and responding to lawful requests from government authorities.

Data Storage and Security

8e884 adopts industry-standard security measures to protect your information.

Technical Security Measures

• SSL Encryption: All our data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage: Sensitive information stored in databases is kept in encrypted form.
• Access Control: Only authorised personnel are granted access to specific data.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Firewall and DDoS Protection: Active protection measures are maintained to prevent unauthorised access and cyber attacks.

Data Retention Period

Information from active accounts is retained for a minimum of five (5) years after the account is closed. This is required for legal obligations, dispute resolution, and fraud investigations. Technical log data is generally kept for up to twelve (12) months.

Sharing Information with Third Parties

8e884 does not sell or rent your personal information to third parties for any commercial purpose. However, information may be shared in the following circumstances:

Service Provider Partners

To operate our services, we use trusted third-party services such as payment processors (bKash, Nagad, Rocket, Upay), game technology providers, and IT infrastructure providers. These partners are required to comply with our privacy standards and may not share the information with anyone else.

Legal Obligations

We may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we always provide only the minimum information necessary.

Fraud Investigations

Limited information may be shared with relevant financial institutions or regulatory bodies when necessary to detect or investigate fraudulent activity.

Business Restructuring

In the event of a business merger, acquisition, or restructuring, information may be transferred to the successor organisation. We will notify you in advance in such circumstances.

Cookie Policy

Cookies are used on the 8e884 website to improve your experience.

Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring the core functionality of the platform. These cannot be disabled.
• Functional Cookies: For remembering your preferences (such as language) and settings.
• Analytics Cookies: For collecting website usage statistics to improve services. This information is anonymous.
• Security Cookies: For fraud detection and account protection.

Cookie Controls

Cookies other than essential ones can be managed or disabled from your browser settings. Please note that disabling certain cookies may limit some features of the platform.

User Rights

Every user registered with 8e884 has the following rights regarding their own information:

• Access: You may request a copy of the personal information stored in your account at any time. We will respond within 30 business days.
• Rectification: Contact the support team to correct any inaccurate or incomplete information.
• Erasure: In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.
• Restriction: In certain cases you may request that the processing of your information be limited.
• Portability: You may receive a copy of your information in a structured, machine-readable format.
• Withdrawal of Consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

Protection of Minors

8e884 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any personal information from minors.

Age verification during registration is mandatory. If a user registers with false information and this is subsequently detected, the account will be closed immediately and the relevant information will be securely deleted.

If you believe a minor is using our platform, please inform us at [email protected].

International Data Transfer

Our servers and data processing infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the country or organisation in question follows adequate data protection standards.

For international data transfers, we use standard contractual clauses and maintain encryption and access control measures.

Policy Changes and Updates

8e884 may update this privacy policy from time to time as needed to improve its services or in response to legal changes.

In the event of significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will appear when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

If you continue to use the platform after a revised policy is published, you will be considered to have accepted the new policy. If you do not agree to the new policy, you may contact our support team regarding closing your account.

Previous versions of the privacy policy are available on request from the support team.

Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: Written requests are usually responded to within 30 business days

8e884 always respects your privacy and is committed to resolving any concerns you may have.